Vanilla Visa Card: only waited * minutes and talked to an alesandr...
A Vanilla Visa Card customer review by GetHuman user ~the goo :) from November 20th, 2017
Background on ~the goo :)'s case
GetHuman: ~the goo :) - can you tell our other Vanilla Visa Card customers when your case took place?
~the goo :): Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~the goo :) a list of common Vanilla Visa Card problems)
~the goo :): "Account Access" was why I was trying to call.
~the goo :)'s review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the goo :): only waited * minutes and talked to an alesandrea and service was great...this number is so much better than their *** number also followed insturctions and did not put in card number and was given a menu to get in touch with a rep...thank you very much for this information...i really appreciate it :)
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~the goo :): I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the goo :): I'd give them a two out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~the goo :): For that I would say three out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~the goo :): Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the goo :) taken from his Vanilla Visa Card customer service problem that occurred on November 14th, 2017.