Venmo: Very Frustrating!
A Venmo customer review by GetHuman user GetHuman-mkj9564 from November 29th, 2017
Background on GetHuman-mkj9564's case
GetHuman: GetHuman-mkj9564 - can you tell our other Venmo customers when your case took place?
GetHuman-mkj9564: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Venmo, and if so, how?
GetHuman: And which of these common Venmo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mkj9564 a list of common Venmo problems)
GetHuman-mkj9564: "Dispute a Charge" was why I was trying to call.
GetHuman-mkj9564's review of Venmo customer service
GetHuman: So how would you sum up your experience for GetHuman's Venmo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mkj9564: Very Frustrating!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-mkj9564: Venmo has awful customer service. They froze my account assuming my $*** payment to a family member was unauthorized. NO responses to repeated support tickets. My money has simply disappeared and they are not responding!!!!!!
GetHuman: Let's quantify your experience contacting Venmo. On a scale of 1 to 5, how easy is it go get help on a Venmo problem?
GetHuman-mkj9564: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mkj9564: I'd give them a two out of five on communication.
GetHuman: And what about Venmo's ability to quickly and effectively address your problem?
GetHuman-mkj9564: For that I would say three out of five.
GetHuman: And finally- any advice for other Venmo customers?
GetHuman-mkj9564: Call them early in the day or late. Don't forget any personal or account information you might need for Venmo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mkj9564 taken from his Venmo customer service problem that occurred on November 24th, 2017.