Verizon Billing: Paid amount that went to a different region for...
A Verizon Billing customer review by GetHuman user ~isabeltrono from November 19th, 2017
Background on ~isabeltrono's case
GetHuman: ~isabeltrono - can you tell our other Verizon Billing customers when your case took place?
~isabeltrono: Sure. It was late at night, on November 11th.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~isabeltrono a list of common Verizon Billing problems)
~isabeltrono: "Complaint" was why I was trying to call.
~isabeltrono's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~isabeltrono: Paid amount that went to a different region for wireless * was not recognized by Verizon. Bank has proof it was paid. Told rep info and he threw me back into computerized system again. There should always be a way to speak to a human on each level of the automated phone service. This really angers people! I also paid $**.** last week to be placed into unlimited minutes and the system did not recognize this as it has in the past. Therefore, I will need to pay more money prior to Jan *.
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~isabeltrono: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~isabeltrono: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~isabeltrono: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~isabeltrono: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~isabeltrono taken from his Verizon Billing customer service problem that occurred on November 11th, 2017.