Verizon Billing: They were unable to make any exceptions for a d...
A Verizon Billing customer review by GetHuman user ~Kristopher Carter from November 23rd, 2017
Background on ~Kristopher Carter's case
GetHuman: ~Kristopher Carter - can you tell our other Verizon Billing customers when your case took place?
~Kristopher Carter: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristopher Carter a list of common Verizon Billing problems)
~Kristopher Carter: "Overcharges on My Account" was why I was trying to call.
~Kristopher Carter's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristopher Carter: They were unable to make any exceptions for a disabled customer of over ** years. Because of a technicality they allowed his service to be disrupted for over ** hours until a department opened up.
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~Kristopher Carter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristopher Carter: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~Kristopher Carter: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~Kristopher Carter: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristopher Carter taken from his Verizon Billing customer service problem that occurred on November 18th, 2017.