Verizon Billing: Trying to pay a bill for my son and pay it off...
A Verizon Billing customer review by GetHuman user ~Service poor job from November 22nd, 2017
Background on ~Service poor job's case
GetHuman: ~Service poor job - can you tell our other Verizon Billing customers when your case took place?
~Service poor job: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~Service poor job a list of common Verizon Billing problems)
~Service poor job: "Lower my bill" was why I was trying to call.
~Service poor job's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Service poor job: Trying to pay a bill for my son and pay it off they will not negoatiate the ballance or take a reduced payment now it will go to collections instead of being able to use the company to resolve this issue....Boo Horrible service....
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~Service poor job: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Service poor job: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~Service poor job: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~Service poor job: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Service poor job taken from his Verizon Billing customer service problem that occurred on November 16th, 2017.