Verizon DSL: I called for gen'l info re using my old modem f...
A Verizon DSL customer review by GetHuman user ~hate-Verizon-Now from November 21st, 2017
Background on ~hate-Verizon-Now 's case
GetHuman: ~hate-Verizon-Now - can you tell our other Verizon DSL customers when your case took place?
~hate-Verizon-Now : Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~hate-Verizon-Now a list of common Verizon DSL problems)
~hate-Verizon-Now : "Change plan" was why I was trying to call.
~hate-Verizon-Now 's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate-Verizon-Now : I called for gen'l info re using my old modem for plain DSL w*already established Verizon land line. Transferred *x !twice Phillipines,*x to India, when I kept asking for "USA tech support" and never got there. Was 'forced' or they tried, to get my phone * *x, tho recording says never req'd. Waiting was insuffereable and awful. Verizon has monopoly on landlines in Los Angeles area. Why I never rec'd simple answer ? USA sales on ** transfer "Chris" kept cutting out and on my land line she said YOU are cutting out, give me your no to call back" *another asking for my *. I redialed top * again instead. YUK!
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~hate-Verizon-Now : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate-Verizon-Now : I'd give them a two out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~hate-Verizon-Now : For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~hate-Verizon-Now : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate-Verizon-Now taken from his Verizon DSL customer service problem that occurred on November 20th, 2017.