Verizon DSL: I upgrade my dsl service back on *-*-**** form...
A Verizon DSL customer review by GetHuman user ~shannon144 from November 15th, 2017
Background on ~shannon144's case
GetHuman: ~shannon144 - can you tell our other Verizon DSL customers when your case took place?
~shannon144: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~shannon144 a list of common Verizon DSL problems)
~shannon144: "Technical support" was why I was trying to call.
~shannon144's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shannon144: I upgrade my dsl service back on *-*-**** form a *bps to a * bps.Iwas told it would be complete by *-*-**** it was never upgraded.I have called dozoens of times atleast ** times to be more accurate.I was told my order never was placed.i was told my modem was no good and they sent me a new modem it stiil did not work.I called * * * times a day.people would either hangup on me or just put me on hold switching me all around to different people.Nobody could ever answer why it was not working.Then i was told it was my phone line that was the problem and they would send someone here to fix it.This was on Tuesday *-**-**** nobody came.I called again they said they dont know why nobody came and they would be here on wednesday *-**-**** still nobody came.I called again same story somebody would be here on thursday *-**-**** nobody came again they would be here friday *-**-****.So i called Friday morning just to confirm someone is definetly coming today the person i talked to could not understa
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~shannon144: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shannon144: I'd give them a three out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~shannon144: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~shannon144: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shannon144 taken from his Verizon DSL customer service problem that occurred on November 9th, 2017.