Verizon DSL: If you are in the western, MD area avoid Verizo...
A Verizon DSL customer review by GetHuman user ~kate1920 from November 21st, 2017
Background on ~kate1920's case
GetHuman: ~kate1920 - can you tell our other Verizon DSL customers when your case took place?
~kate1920: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~kate1920 a list of common Verizon DSL problems)
~kate1920: "Service problem" was why I was trying to call.
~kate1920's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kate1920: If you are in the western, MD area avoid Verizon DSL internet like the plague!!! It is terrible. They promise you *mbps and insead it acts like early **s dial up. Slow uploading and downloading. At first it worked great. Now, it doesn't at all keeps saying web page cannot be displayed. You call tech support and they are the most undeducated people I've ever come across. They just follow the prompts of trouble shooting on their computer screen in the call center not ever resolving issue. They ask you ** questions you already answered ** answers ago. Then they get snippy and rude saying nasty things to you. How do they get away with being nasty to people on the phone? Fix your sh&*t we wouldn't have to call then!!! Internet says it is connected, but commuication from tranceiver is being lost somewhere. They keep saying oh it shows connected it works. No it does not I cannot browse!! I cannot do email etc!!! Images are not appearing as well. I even reformatted my comptuer which was not th
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~kate1920: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kate1920: I'd give them a one out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~kate1920: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~kate1920: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kate1920 taken from his Verizon DSL customer service problem that occurred on November 18th, 2017.