Verizon DSL: answered quickly. but, after my billng problem...
A Verizon DSL customer review by GetHuman user GetHuman-265322 from November 9th, 2017
Background on GetHuman-265322's case
GetHuman: GetHuman-265322 - can you tell our other Verizon DSL customers when your case took place?
GetHuman-265322: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265322 a list of common Verizon DSL problems)
GetHuman-265322: "Setup service" was why I was trying to call.
GetHuman-265322's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265322: answered quickly. but, after my billng problemm was resolved - i was notified of having special price for only ** months! will have to deal with this again!!!! not what paying customer needs to deal with!!
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
GetHuman-265322: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265322: I'd give them a two out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
GetHuman-265322: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
GetHuman-265322: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265322 taken from his Verizon DSL customer service problem that occurred on November 2nd, 2017.