Verizon FiOS: April **, ********Mr. Prescott Barbash*Departme...
A Verizon FiOS customer review by GetHuman user ~nisthesecond from November 27th, 2017
Background on ~nisthesecond's case
GetHuman: ~nisthesecond - can you tell our other Verizon FiOS customers when your case took place?
~nisthesecond: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~nisthesecond a list of common Verizon FiOS problems)
~nisthesecond: "Cancel service" was why I was trying to call.
~nisthesecond's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nisthesecond: April **, ********Mr. Prescott Barbash*Department of Cable & Consumer Services*County of Fairfax****** Government Center Parkway*Fairfax, VA *******Dear Mr. Barbash,*Verizon Account Number: ***-***-***-****-****I have received the latest bill from Verizon FIOS for the period ending April **, ****.**You will notice that Verizon has charged me a fee of $**.** for "Terminating" the so-called Premium Technical Support, which I never asked for. They added this service on their own. This is outright fraud and these unauthorized charges ought to be promptly deleted and my account credited accordingly.**I am a Verizon Fios customer for phone, Internet and TV.**Ever since I switched to Verizon, the installation never worked properly******€*almost two years.***.*The cable modem is intermittent, the WiFi is erratic.**.*The battery back-up for the telephone has stopped working a long time ago.**.*Verizon Fios e-mail system does not work the way it is supposed to.**.*The three set-top boxes reboot
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~nisthesecond: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nisthesecond: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~nisthesecond: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~nisthesecond: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nisthesecond taken from his Verizon FiOS customer service problem that occurred on November 24th, 2017.