Verizon FiOS: Called for boxes to return Fios equipment becau...
A Verizon FiOS customer review by GetHuman user ~Ex Fios customer from November 20th, 2017
Background on ~Ex Fios customer's case
GetHuman: ~Ex Fios customer - can you tell our other Verizon FiOS customers when your case took place?
~Ex Fios customer: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex Fios customer a list of common Verizon FiOS problems)
~Ex Fios customer: "Lower my bill" was why I was trying to call.
~Ex Fios customer's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex Fios customer: Called for boxes to return Fios equipment because I switched to Optimum which also *****, but will costs less for the next two years.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Ex Fios customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex Fios customer: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Ex Fios customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Ex Fios customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex Fios customer taken from his Verizon FiOS customer service problem that occurred on November 16th, 2017.