Verizon FiOS: Finally someone answered the phonee, she said n...

A Verizon FiOS customer review by GetHuman user ~soon ex customer from November 23rd, 2017

Background on ~soon ex customer's case

GetHuman: ~soon ex customer - can you tell our other Verizon FiOS customers when your case took place?
~soon ex customer: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~soon ex customer: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows ~soon ex customer a list of common Verizon FiOS problems
~soon ex customer: "Cancel service" was why I was trying to call.

~soon ex customer's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~soon ex customer: Finally someone answered the phonee, she said no technician is available, she asked us to call back in the morning to escalate to a supervisor and there isn't anything she can do to help us. What a helpless desk
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~soon ex customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~soon ex customer: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~soon ex customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~soon ex customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~soon ex customer taken from his Verizon FiOS customer service problem that occurred on November 20th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
~soon ex customer's Verizon FiOS Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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