Verizon FiOS: Got a rep who kept saying she couldn't hear me...

A Verizon FiOS customer review by GetHuman user ~frustrated in FL from November 27th, 2017

Background on ~frustrated in FL's case

GetHuman: ~frustrated in FL - can you tell our other Verizon FiOS customers when your case took place?
~frustrated in FL: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~frustrated in FL: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows ~frustrated in FL a list of common Verizon FiOS problems
~frustrated in FL: "Cancel service" was why I was trying to call.

~frustrated in FL's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated in FL: Got a rep who kept saying she couldn't hear me and directed me to call *-***-Verizon (***-***-****) That number was a *** talk service!! I did not misdial as the number shows on my phone - Hate dealing with this company!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~frustrated in FL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated in FL: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~frustrated in FL: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~frustrated in FL: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated in FL taken from his Verizon FiOS customer service problem that occurred on November 24th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
~frustrated in FL's Verizon FiOS Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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