Verizon FiOS: I had agreed on the triple play for **.** per m...
A Verizon FiOS customer review by GetHuman user ~Lolieone from November 8th, 2017
Background on ~Lolieone's case
GetHuman: ~Lolieone - can you tell our other Verizon FiOS customers when your case took place?
~Lolieone: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Lolieone a list of common Verizon FiOS problems)
~Lolieone: "Change Plan" was why I was trying to call.
~Lolieone's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lolieone: I had agreed on the triple play for **.** per month. When the bill arrived they had many hidden charges. My *nd bill arrived and again **% higher than what they quoted me on. Switched to Optimum. Muvh better picture more options, and less money. Stay away form Verizon, terrible customer service and they place you on hold ** minutes at a time, then they transfer you to someone else, and you are back on hold again. Picture was not great. Verizon alos handed-out my telephone number the *st day the phone was activated I received at least ** solicitation calls for new home owners. When I call verizon and asked them to stop it, they said you can additonal monies and they will then take you off the list. I said just tuen off my phone, they said they would but it would not lower the cost at all and they were very ruse about it. I had the Fios installed and the picture was no that great and would freeze often. * weeks after they installed everything,my phone, internet and TV were out f
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Lolieone: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lolieone: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Lolieone: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Lolieone: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lolieone taken from his Verizon FiOS customer service problem that occurred on October 31st, 2017.