Verizon FiOS: I really thought that Verizon had stepped it up...
A Verizon FiOS customer review by GetHuman user ~Lilahbeanee614 from November 27th, 2017
Background on ~Lilahbeanee614's case
GetHuman: ~Lilahbeanee614 - can you tell our other Verizon FiOS customers when your case took place?
~Lilahbeanee614: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Lilahbeanee614 a list of common Verizon FiOS problems)
~Lilahbeanee614: "Cancel service" was why I was trying to call.
~Lilahbeanee614's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lilahbeanee614: I really thought that Verizon had stepped it up or changed at least something about their customer service in general in the past years since the last time I had them...but they certainly have not!!! The wait time is horribly long, and then when you finally get on the line, no one can answer your questions or even tell you, or transfer you to someone who can help!! They are completely incompetent for customer service to be their JOBS!! Will not stay with Verizon, and will definitely never come back to them again!!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Lilahbeanee614: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lilahbeanee614: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Lilahbeanee614: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Lilahbeanee614: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lilahbeanee614 taken from his Verizon FiOS customer service problem that occurred on November 23rd, 2017.