Verizon FiOS: I received an unclear answer about how much it...

A Verizon FiOS customer review by GetHuman user GetHuman-262663 from November 5th, 2017

Background on GetHuman-262663's case

GetHuman: GetHuman-262663 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-262663: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman-262663: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262663 a list of common Verizon FiOS problems)
GetHuman-262663: "Service Outage" was why I was trying to call.

GetHuman-262663's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262663: I received an unclear answer about how much it would cost to have a technician come to our house to solve a problem with our phone line. At first he said it would cost "up to $**". When I inquired what determined the cost, he stumbled and confirmed it would definitely cost $**. I then asked to speak to someone to learn more about their rates and billing and I was transferred to someone else who told me if the technician discovered it was FIOS fault the service call was free. If it was our household wiring i would have to pay $**. In other words, I'd be out $** and still wouldn't have phone service.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-262663: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262663: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-262663: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-262663: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262663 taken from his Verizon FiOS customer service problem that occurred on October 29th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

GetHuman-262663's Verizon FiOS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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