Verizon FiOS: I rue the day I ever switched to FIOS. Didn't...
A Verizon FiOS customer review by GetHuman user ~I hate FIOS from November 3rd, 2017
Background on ~I hate FIOS's case
GetHuman: ~I hate FIOS - can you tell our other Verizon FiOS customers when your case took place?
~I hate FIOS: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~I hate FIOS a list of common Verizon FiOS problems)
~I hate FIOS: "Update account information" was why I was trying to call.
~I hate FIOS's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I hate FIOS: I rue the day I ever switched to FIOS. Didn't bill me for three months, then wanted three months worth of payments. No past due notice - I called them to inquire. Didn't tell me I had ** days to switch my e-mail account and I lost all my business e-mails and contacts when my old provider deleted my account. FIOS *****!!!!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~I hate FIOS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I hate FIOS: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~I hate FIOS: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~I hate FIOS: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I hate FIOS taken from his Verizon FiOS customer service problem that occurred on October 30th, 2017.