Verizon FiOS: I was on about TV. Your rep let me go for ** m...
A Verizon FiOS customer review by GetHuman user ~Ticked OFF!!! from November 20th, 2017
Background on ~Ticked OFF!!!'s case
GetHuman: ~Ticked OFF!!! - can you tell our other Verizon FiOS customers when your case took place?
~Ticked OFF!!!: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked OFF!!! a list of common Verizon FiOS problems)
~Ticked OFF!!!: "Service problem" was why I was trying to call.
~Ticked OFF!!!'s review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked OFF!!!: I was on about TV. Your rep let me go for ** minutes and then told me he deals with computer issues only. I tell you what, Comcast is starting to look better and better!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Ticked OFF!!!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked OFF!!!: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Ticked OFF!!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Ticked OFF!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked OFF!!! taken from his Verizon FiOS customer service problem that occurred on November 12th, 2017.