Verizon FiOS: This worked much better than the last time I ca...
A Verizon FiOS customer review by GetHuman user ~Gap Mountain Man from November 18th, 2017
Background on ~Gap Mountain Man's case
GetHuman: ~Gap Mountain Man - can you tell our other Verizon FiOS customers when your case took place?
~Gap Mountain Man: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Gap Mountain Man a list of common Verizon FiOS problems)
~Gap Mountain Man: "Cancel Service" was why I was trying to call.
~Gap Mountain Man's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gap Mountain Man: This worked much better than the last time I called verizon. almost nio wait compared to **-** minutes lst time.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Gap Mountain Man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gap Mountain Man: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Gap Mountain Man: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Gap Mountain Man: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gap Mountain Man taken from his Verizon FiOS customer service problem that occurred on November 15th, 2017.