Verizon FiOS: el servicio es pesimo y ANA CARDOZO es pesima e...
A Verizon FiOS customer review by GetHuman user ~maria soto from November 27th, 2017
Background on ~maria soto's case
GetHuman: ~maria soto - can you tell our other Verizon FiOS customers when your case took place?
~maria soto: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~maria soto a list of common Verizon FiOS problems)
~maria soto: "Lower my bill" was why I was trying to call.
~maria soto's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maria soto: el servicio es pesimo y ANA CARDOZO es pesima en ayudarte con el problema que ustedes me ocacionaron con mi servicio
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~maria soto: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maria soto: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~maria soto: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~maria soto: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maria soto taken from his Verizon FiOS customer service problem that occurred on November 18th, 2017.