Verizon Land Line: I am on lifeline and wanted a credit of the...
A Verizon Land Line customer review by GetHuman user ~roger in pa from November 23rd, 2017
Background on ~roger in pa's case
GetHuman: ~roger in pa - can you tell our other Verizon Land Line customers when your case took place?
~roger in pa: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~roger in pa a list of common Verizon Land Line problems)
~roger in pa: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~roger in pa's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roger in pa: I am on lifeline and wanted a credit of the $** service visit. It took * phone calls- they are willing to give me *** a credit. I guess I am sort of happy.
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~roger in pa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roger in pa: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~roger in pa: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~roger in pa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roger in pa taken from his Verizon Land Line customer service problem that occurred on November 16th, 2017.