Verizon Land Line: Your customer service is the worst on the plane...
A Verizon Land Line customer review by GetHuman user GetHuman-41539 from November 23rd, 2017
Background on GetHuman-41539's case
GetHuman: GetHuman-41539 - can you tell our other Verizon Land Line customers when your case took place?
GetHuman-41539: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41539 a list of common Verizon Land Line problems)
GetHuman-41539: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
GetHuman-41539's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41539: Your customer service is the worst on the planet. waited ** minutes being circled around in the Que and still never spoke to a person and answered the same questions a dozen times. If this is actually a person who will read this I would be ashamed of what my company does to its customers and the public in general. If there is any way of getting away from Verizon i will do it. Time you took care of the people who take care of you. But that isn't the story here its about the dollar and that's it
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
GetHuman-41539: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41539: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
GetHuman-41539: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
GetHuman-41539: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41539 taken from his Verizon Land Line customer service problem that occurred on November 14th, 2017.