Verizon Repair: A male rep, named Shqwn, was excellent. He was...
A Verizon Repair customer review by GetHuman user ~Demetria Drake from November 25th, 2017
Background on ~Demetria Drake's case
GetHuman: ~Demetria Drake - can you tell our other Verizon Repair customers when your case took place?
~Demetria Drake: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~Demetria Drake a list of common Verizon Repair problems)
~Demetria Drake: "Lower my bill" was why I was trying to contact.
~Demetria Drake's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Demetria Drake: A male rep, named Shqwn, was excellent. He was pleasant, professional, a great listener and an even better problem resolver. I dreaded making a call for repair but Shawn quickly put me at ease.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~Demetria Drake: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Demetria Drake: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~Demetria Drake: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~Demetria Drake: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Demetria Drake taken from his Verizon Repair customer service problem that occurred on November 23rd, 2017.