Verizon Repair: My fax line has been down for three weeks. You...
A Verizon Repair customer review by GetHuman user GetHuman-152810 from November 1st, 2017
Background on GetHuman-152810's case
GetHuman: GetHuman-152810 - can you tell our other Verizon Repair customers when your case took place?
GetHuman-152810: Yes I can. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-152810 a list of common Verizon Repair problems)
GetHuman-152810: "Setup service" was why I was trying to contact.
GetHuman-152810's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-152810: My fax line has been down for three weeks. You promised to fix it and get back to me but you never did. Then I called again and no one has come to the phone.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
GetHuman-152810: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-152810: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
GetHuman-152810: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
GetHuman-152810: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-152810 taken from his Verizon Repair customer service problem that occurred on October 24th, 2017.