Verizon Repair: IAM TRYING TO GET HELP. IHAVE BEEN ON THE PHONE...
A Verizon Repair customer review by GetHuman user ~ISIS MICHAIL from November 14th, 2017
Background on ~ISIS MICHAIL's case
GetHuman: ~ISIS MICHAIL - can you tell our other Verizon Repair customers when your case took place?
~ISIS MICHAIL: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~ISIS MICHAIL a list of common Verizon Repair problems)
~ISIS MICHAIL: "Change plan" was why I was trying to contact.
~ISIS MICHAIL's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ISIS MICHAIL: IAM TRYING TO GET HELP. IHAVE BEEN ON THE PHONE MORE THAN TWO HOURS WAITING TO SPEEK WITH SOME ONE FOR HELP
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~ISIS MICHAIL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ISIS MICHAIL: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~ISIS MICHAIL: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~ISIS MICHAIL: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ISIS MICHAIL taken from his Verizon Repair customer service problem that occurred on November 13th, 2017.