Verizon Repair: Reported land line had no dial tone around midd...
A Verizon Repair customer review by GetHuman user ~peterbar from November 1st, 2017
Background on ~peterbar's case
GetHuman: ~peterbar - can you tell our other Verizon Repair customers when your case took place?
~peterbar: Yeah. It was morning, on October 27th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~peterbar a list of common Verizon Repair problems)
~peterbar: "Service problem" was why I was trying to contact.
~peterbar's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peterbar: Reported land line had no dial tone around midday. Received call on that line that evening. Although the issue had been resolved Verizon repair department didn't realize that until I called to cancel the next morning's appointment. If I had not received a call on that line and called to cancel, a repair person would have been sent to my door to resolve an already resolved issue. The phone rep was pleasant and capable, but I can't help but think that both Verizon and myself could have been saved time and energy. I had given them means and permission to update me via cellphone (voice or text) and email. In the perfect world inside my little head, when the action that resolved my issue was taken, that action should have been reflected in the database holding my trouble ticket, triggering a voice, text or email alert to be sent to me. Further, that alert would inform me that if I did not reply by morning the appointment would be cancelled.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~peterbar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peterbar: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~peterbar: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~peterbar: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peterbar taken from his Verizon Repair customer service problem that occurred on October 27th, 2017.