Verizon Wireless Financial: Cancelled auto pay and they let the payment go...

A Verizon Wireless Financial customer review by GetHuman user ~Irritated from November 25th, 2017

Background on ~Irritated's case

GetHuman: ~Irritated - can you tell our other Verizon Wireless Financial customers when your case took place?
~Irritated: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
~Irritated: I used the 866-266-1445 number I found for on the GetHuman Verizon Wireless Financial customer phone number page I was on: Verizon Wireless Financial Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~Irritated a list of common Verizon Wireless Financial problems)
~Irritated: "Update account information" was why I was trying to call.

~Irritated's review of Verizon Wireless Financial customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irritated: Cancelled auto pay and they let the payment go through which caused $** in overdraft fees. Was told auto pay was cancelled so I paid the account so they received my payment * twice. I've called * times and have been told each time they will get back to me over the course of the last month and the issue still is not resolved.
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
~Irritated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irritated: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
~Irritated: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
~Irritated: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irritated taken from his Verizon Wireless Financial customer service problem that occurred on November 23rd, 2017.

Verizon Wireless Financial

3.35 of 5 stars | 86 reviews

~Irritated's Verizon Wireless Financial Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless Financial, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless Financial in any way.

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