Verizon Wireless Financial: was unable to reach anyone, prompted to enter m...
A Verizon Wireless Financial customer review by GetHuman user ~THECONTRACTOR from November 15th, 2017
Background on ~THECONTRACTOR's case
GetHuman: ~THECONTRACTOR - can you tell our other Verizon Wireless Financial customers when your case took place?
~THECONTRACTOR: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~THECONTRACTOR a list of common Verizon Wireless Financial problems)
~THECONTRACTOR: "Service problem" was why I was trying to call.
~THECONTRACTOR's review of Verizon Wireless Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~THECONTRACTOR: was unable to reach anyone, prompted to enter my mobile number, and when I did, said "we could not find your number, please call ****".* I am a brand new customer, and have talked to * different reps, who took all my information, and to me to hold on and I was disconnected * times while trying to resolve activating my phone. I even gave the representative my *in case we were cut off* he never called me back. "VERY POOR CUSTOMER *SERVICE." Verizon wants your business, but when it comes to taking care of business, it speaks for itself. I might as well go back to PAGE PLUS, never had any problems with customer service or anything but having to buy pre-paid cards. Now I feel like I should not have gave Verizon a second chance as I had billing problems in the past. VERY DISSATISFIED AGAIN.
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
~THECONTRACTOR: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~THECONTRACTOR: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
~THECONTRACTOR: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
~THECONTRACTOR: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~THECONTRACTOR taken from his Verizon Wireless Financial customer service problem that occurred on November 5th, 2017.