Verizon Wireless Financial: wish I had never changed to verizon. They are t...

A Verizon Wireless Financial customer review by GetHuman user GetHuman-17201 from November 24th, 2017

Background on GetHuman-17201's case

GetHuman: GetHuman-17201 - can you tell our other Verizon Wireless Financial customers when your case took place?
GetHuman-17201: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman-17201: I used the 866-266-1445 number I found for on the GetHuman Verizon Wireless Financial customer phone number page I was on: Verizon Wireless Financial Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17201 a list of common Verizon Wireless Financial problems)
GetHuman-17201: "Lower my Bill" was why I was trying to call.

GetHuman-17201's review of Verizon Wireless Financial customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17201: wish I had never changed to verizon. They are terrible. Say they will call back and dont. The plan I signed was for $***week . They began charging me **$*week. took * months to get that fixed. then they were charging me $** month for a number back up I never asked for. * more months to get that fixed. Then I got the Global package yet they charged me $*** for *mb. Yep * mb. The consumer relations is a night mare obviously they just dont care.TIME TO DITCH VERIZON
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
GetHuman-17201: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17201: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
GetHuman-17201: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
GetHuman-17201: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17201 taken from his Verizon Wireless Financial customer service problem that occurred on November 23rd, 2017.

Verizon Wireless Financial

3.35 of 5 stars | 86 reviews

GetHuman-17201's Verizon Wireless Financial Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless Financial, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless Financial in any way.

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