Verizon Wireless Prepaid: I work for prepaid customer support and I just...
A Verizon Wireless Prepaid customer review by GetHuman user ~CSR4VZW from November 20th, 2017
Background on ~CSR4VZW's case
GetHuman: ~CSR4VZW - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~CSR4VZW: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~CSR4VZW a list of common Verizon Wireless Prepaid problems)
~CSR4VZW: "Change Plan" was why I was trying to call.
~CSR4VZW's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CSR4VZW: I work for prepaid customer support and I just wanted to let all those who look on here know that the first week of the month our center is really busy with wait times of up to an hour. I know it's frustrating trying to get through but when you get to a live person, please be respectful! We are on the phone for ** hours a day, taking call after call. Nothing is worse than our busy days when a concerned customer calls in and yells at us because the hold time took so long. Try being yelled at by ** plus people a day! It's not easy. Our supervisors slave drive us, too. We can't even be ** seconds late from our break without being wrote up. Believe me we are working as fast as we can to help everyone. I love all of my customers who call in and will work my *** off for them...as long as they show me the respect I deserve! Just be patient and nice and we will probably do anything for you. It's amazing how many people call in just to belittle and yell at us. So whenever we get som
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~CSR4VZW: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CSR4VZW: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~CSR4VZW: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~CSR4VZW: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CSR4VZW taken from his Verizon Wireless Prepaid customer service problem that occurred on November 17th, 2017.