Breaking news*******Verizon Wireless has re-wri...
A Verizon Wireless customer review by GetHuman user ~nealdahl from November 24th, 2017
Background on ~nealdahl's case
GetHuman: ~nealdahl - can you tell our other Verizon Wireless customers when your case took place?
~nealdahl: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~nealdahl a list of common Verizon Wireless problems)
~nealdahl: "Cancel or Change Account" was why I was trying to call.
~nealdahl's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nealdahl: Breaking news*******Verizon Wireless has re-written the industry standards for customer service. It is now almost impossible to get a human being on the phone if you are calling from your own device. The Verizon Wireless customer service Computer (aka "Big Brother") is watching. Go ahead. Try all the numbers. He*She will greet you. The whole system was so obviously planned and designed to function this way to increase corporate profit on a broad scale. They are artists. They know the system backward, forward and sideways. They wrote the ******* rules for Christ's sake! The "brains" are meeting in their conference room right now. They ponder*******how will we (legally?) **** over our customers, snag them with the *******ol "bait 'n switch," or just make billions by squeezing them for just one more minute each every time they use their device (times **.* million, times ** times each day, times X) ."...Tactics traditionally used by vinyl siding salesmen and embezzlers.*There are
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~nealdahl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nealdahl: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~nealdahl: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~nealdahl: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nealdahl taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.