Verizon Wireless: Finally,I was able to speak with a customer ser...
A Verizon Wireless customer review by GetHuman user ~gray0032 from November 23rd, 2017
Background on ~gray0032's case
GetHuman: ~gray0032 - can you tell our other Verizon Wireless customers when your case took place?
~gray0032: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~gray0032 a list of common Verizon Wireless problems)
~gray0032: "Overcharge/Strange charge" was why I was trying to call.
~gray0032's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gray0032: Finally,I was able to speak with a customer service rep. that knew her product, and how it worked. After describing my problem she knew exactly what I needed. All this in clear English!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~gray0032: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gray0032: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~gray0032: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~gray0032: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gray0032 taken from his Verizon Wireless customer service problem that occurred on November 14th, 2017.