Verizon Wireless: I got a human who was wonderful, but she had to...
A Verizon Wireless customer review by GetHuman user GetHuman-197002 from November 25th, 2017
Background on GetHuman-197002's case
GetHuman: GetHuman-197002 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-197002: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197002 a list of common Verizon Wireless problems)
GetHuman-197002: "Fraud" was why I was trying to call.
GetHuman-197002's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197002: I got a human who was wonderful, but she had to send me to prepaid phones, and then I got the $*@! automated system again and could not get a person.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-197002: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197002: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-197002: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-197002: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197002 taken from his Verizon Wireless customer service problem that occurred on November 23rd, 2017.