Verizon Wireless: inability to escalate my complaint.
A Verizon Wireless customer review by GetHuman user GetHuman-jimtibe from November 30th, 2017
Background on GetHuman-jimtibe's case
GetHuman: GetHuman-jimtibe - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-jimtibe: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jimtibe a list of common Verizon Wireless problems)
GetHuman-jimtibe: "Update account information" was why I was trying to call.
GetHuman-jimtibe's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jimtibe: inability to escalate my complaint.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jimtibe: I have placed five phone calls to customer care. I didn't expect a resolution t the customer care level, I was just looking to get my complaint address at a higher level. Each time they found a way to get off the line without addressing my concerns or escalating my complaint.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-jimtibe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jimtibe: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-jimtibe: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-jimtibe: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jimtibe taken from his Verizon Wireless customer service problem that occurred on November 28th, 2017.