Verizon Wireless: I don't get these bad reviews, the customer ser...
A Verizon Wireless customer review by GetHuman user ~Ken from November 27th, 2017
Background on ~Ken's case
GetHuman: ~Ken - can you tell our other Verizon Wireless customers when your case took place?
~Ken: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken a list of common Verizon Wireless problems)
~Ken: "Setup service" was why I was trying to call.
~Ken's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken: I don't get these bad reviews, the customer service is always phenomenal. I do have a commercial account, so maybe the consumer lines are not up to the same standard, but I call all the time with the many phones I support and have never had anything other than a great CS experience.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Ken: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Ken: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Ken: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken taken from his Verizon Wireless customer service problem that occurred on November 20th, 2017.