Verizon Wireless: JUST WANTED TO PAY-OFF THE FINAL BILLING, COULD...
A Verizon Wireless customer review by GetHuman user ~KNS from November 27th, 2017
Background on ~KNS's case
GetHuman: ~KNS - can you tell our other Verizon Wireless customers when your case took place?
~KNS: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~KNS a list of common Verizon Wireless problems)
~KNS: "Billing" was why I was trying to call.
~KNS's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KNS: JUST WANTED TO PAY-OFF THE FINAL BILLING, COULD NOT ACCESS VIA ONLINE FOR MY TELEPHONE NUMBER WAS TRANSFERRED TO OTHER CARRIER SO CALLED CUSTOMER SERVICE FOR A FINAL BILLING AND VERIZON WIRELESS CS NOR ITS SPECIAL UNIT FOR FINAL BILLING COULD NOT LOCATE MY ACCOUNT* HOWEVER, FUNNY THING IS THAT THIS AGENT TOLD ME JUST GO TO ONE OF THE VERIZON WIRELESS STORE TO PAY OFF THE FINAL BILLING BUT FOR HOW MUCH? THE WHOLE PURPOSE OF THE CALL WAS TO GET MY FINAL BALANCE BUT THE AGENT COULD NOT LOCATE MY ACCOUNT. RIDICULOUS!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~KNS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KNS: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~KNS: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~KNS: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KNS taken from his Verizon Wireless customer service problem that occurred on November 23rd, 2017.