Verizon Wireless: I went to the Verizon store on Fairmont Parkway...
A Verizon Wireless customer review by GetHuman user ~Gaspar Ramsey from November 27th, 2017
Background on ~Gaspar Ramsey's case
GetHuman: ~Gaspar Ramsey - can you tell our other Verizon Wireless customers when your case took place?
~Gaspar Ramsey: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Gaspar Ramsey a list of common Verizon Wireless problems)
~Gaspar Ramsey: "Service problem" was why I was trying to call.
~Gaspar Ramsey's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gaspar Ramsey: I went to the Verizon store on Fairmont Parkway in Pasadena, TX. They were closed, but were standing in the store. I banged on the door and they sicced a cop on me. I had an emergency situation, a phone that wouldn't work, and a ** year-old-mother in a nursing home in poor condition. Instead of trying to help me with my problem, the cop lectured me about how they were closed and that's why they had hired him, to turn people with emergencies like mine away while they chatted about the basketball game. If that's their idea of customer service, I say the **** with them and will pay a premium to go elsewhere. On top of that, when I called to get overnight replacement of the second piece of **** Samsung *, they told me that my shipment would be two days instead of one. I'm done--AT&T will have my business tomorrow.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Gaspar Ramsey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gaspar Ramsey: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Gaspar Ramsey: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Gaspar Ramsey: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gaspar Ramsey taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.