Verizon Wireless: although the issue is now resolved in as much a...
A Verizon Wireless customer review by GetHuman user ~geoff from November 25th, 2017
Background on ~geoff's case
GetHuman: ~geoff - can you tell our other Verizon Wireless customers when your case took place?
~geoff: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~geoff a list of common Verizon Wireless problems)
~geoff: "Dispute a Charge" was why I was trying to call.
~geoff's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~geoff: although the issue is now resolved in as much as a bill of $*** corrected to $** corrected to $* i had to make repeated phone calls, wait for a supervisor and re state the complaint, thus wasting ** mins of my time file an escalation of the complaint, then go call them again and start the whole process again * days later because the supervisor did not follow through with the original complaint ... this is just for this month in the past * months i have not received * correct bill, each bill had been over charged, and i have gone through the same run around each month. this does not included my being mislead as to a credit at the time we signed a contract..... just one nightmare after another
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~geoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~geoff: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~geoff: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~geoff: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~geoff taken from his Verizon Wireless customer service problem that occurred on November 24th, 2017.