Verizon Wireless: Very disappointed with service at local Verizon...
A Verizon Wireless customer review by GetHuman user GetHuman-pleonard from December 3rd, 2017
Background on GetHuman-pleonard's case
GetHuman: GetHuman-pleonard - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-pleonard: Yeah. It was late at night, on November 27th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pleonard a list of common Verizon Wireless problems)
GetHuman-pleonard: "Technical support" was why I was trying to call.
GetHuman-pleonard's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pleonard: Very disappointed with service at local Verizon Store! I
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-pleonard: I have been a customer for ** months. My contract ends on * ** **** Friday night I accidently dropped my phone and cracked the screen Saturday morning the screen started turning black . I went down to Verizon Team Wireless in Iron River Michigan to inquire if I could up grade early. There was a new young girl who was polite who said I will pull everything up but will have to ask my manager the only other person working Mind you I waited ** minutes just to have a turn and there were several behind me as well. As she was still dealing with the other person she glanced at the screen and said you can file an insurance claim and get a different phone and then upgrade in July. I said Why would I want to spend $***.* for insurance claim then get a new phone. Cant I just get a new phone and what is the difference in price ow or in ** days when contract ends. ( MIND you I purchased outright * Samsung S * when I got the phones. ) SHE snapped and said Do you know how much a phone like that is? That really angered me! Well I guess I would since I purchased * previously..... I as so md I left several others were disgusted with service and wait time as well. I have never been so disappointed in a business in my life. Having been a good customer for almost * years spending a over $***.** month in services plus buying the phones and accessories ....I would consider myself a good customer I would think you would want to assist! I m without my phone and very unhappy about that. I am seriously considering switching back to my previous carrier which I had for over ** years!!! My question is this this how you at Verizon train your employees? I work for the US Postal Service as Postmaster a phone is a necessity for me. I went and purchased a cheep trac phone just so would have a phone in case of an emergency as I travel . NEVER so disappointed!!!!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-pleonard: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pleonard: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-pleonard: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-pleonard: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pleonard taken from his Verizon Wireless customer service problem that occurred on November 27th, 2017.