Verizon Wireless: Verizon has been a very good provider. As with...
A Verizon Wireless customer review by GetHuman user ~Happy Customer from November 27th, 2017
Background on ~Happy Customer's case
GetHuman: ~Happy Customer - can you tell our other Verizon Wireless customers when your case took place?
~Happy Customer: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer a list of common Verizon Wireless problems)
~Happy Customer: "Service problem" was why I was trying to call.
~Happy Customer's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer: Verizon has been a very good provider. As with most large companies there have been time when I have been frustrated but overall the service is excellent and the customer server better than expected the majority of times. Call every few months to take advantage of promotions you would not normally know about.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Happy Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Happy Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Happy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer taken from his Verizon Wireless customer service problem that occurred on November 24th, 2017.