Verizon Wireless: How are they a multinational phone company? If...

A Verizon Wireless customer review by GetHuman user GetHuman-382491 from November 28th, 2017

Background on GetHuman-382491's case

GetHuman: GetHuman-382491 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-382491: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman-382491: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382491 a list of common Verizon Wireless problems)
GetHuman-382491: "Setup service" was why I was trying to call.

GetHuman-382491's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382491: How are they a multinational phone company? If you have an issue with billing, you should be able to call and speak with someone ****, this is ****. How shameful to offer "international service," at that level of availability. If you have Verizon and plan on spending time abroad, leave your phone in the US. (I had a $*** phone bill last month, and I had my phone turned off most of the trip. Verizon refused to work with me on the charges and just took the whole bill out of my bank account, without any warning. I woke up in Europe with a negative bank account, and no one at Verizon will be available until *pm my time! I know I can't count on getting any money back, even better, Verizon is one of the most evil data mining companies. So please enjoy my money and privacy, you greedy, greedy multinational.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-382491: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382491: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-382491: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-382491: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382491 taken from his Verizon Wireless customer service problem that occurred on November 20th, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews

GetHuman-382491's Verizon Wireless Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless in any way.

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