Verizon Wireless: I need to talk to a human. This automated servi...
A Verizon Wireless customer review by GetHuman user ~Barbara McMillin from November 17th, 2017
Background on ~Barbara McMillin's case
GetHuman: ~Barbara McMillin - can you tell our other Verizon Wireless customers when your case took place?
~Barbara McMillin: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara McMillin a list of common Verizon Wireless problems)
~Barbara McMillin: "Fraud" was why I was trying to call.
~Barbara McMillin's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara McMillin: I need to talk to a human. This automated service is ****. None of the numbers I reached could help. Do I need to find another company? Please help!!!!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Barbara McMillin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara McMillin: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Barbara McMillin: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Barbara McMillin: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara McMillin taken from his Verizon Wireless customer service problem that occurred on November 15th, 2017.