Verizon Wireless: I spoke with someone trying to sell me a servic...
A Verizon Wireless customer review by GetHuman user ~James Brovelli from November 27th, 2017
Background on ~James Brovelli's case
GetHuman: ~James Brovelli - can you tell our other Verizon Wireless customers when your case took place?
~James Brovelli: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~James Brovelli a list of common Verizon Wireless problems)
~James Brovelli: "Change plan" was why I was trying to call.
~James Brovelli's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James Brovelli: I spoke with someone trying to sell me a service and wouldn't talk to me about my phone problem. He disconnected.younc
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~James Brovelli: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James Brovelli: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~James Brovelli: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~James Brovelli: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James Brovelli taken from his Verizon Wireless customer service problem that occurred on November 26th, 2017.