Verizon Wireless: Such great service! Very polite and got the pro...
A Verizon Wireless customer review by GetHuman user ~Caitlin Householder from November 23rd, 2017
Background on ~Caitlin Householder's case
GetHuman: ~Caitlin Householder - can you tell our other Verizon Wireless customers when your case took place?
~Caitlin Householder: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Caitlin Householder a list of common Verizon Wireless problems)
~Caitlin Householder: "Account access" was why I was trying to call.
~Caitlin Householder's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caitlin Householder: Such great service! Very polite and got the problem solved within about ** minutes, was only on hold for about ** seconds.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Caitlin Householder: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caitlin Householder: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Caitlin Householder: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Caitlin Householder: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caitlin Householder taken from his Verizon Wireless customer service problem that occurred on November 19th, 2017.