Verizon Wireless is a joke. When we picked the...
A Verizon Wireless customer review by GetHuman user ~Anonomous from November 26th, 2017
Background on ~Anonomous's case
GetHuman: ~Anonomous - can you tell our other Verizon Wireless customers when your case took place?
~Anonomous: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonomous a list of common Verizon Wireless problems)
~Anonomous: "Dispute a Charge" was why I was trying to call.
~Anonomous's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonomous: Verizon Wireless is a joke. When we picked the phone we wanted to buy,they told us they did not have it. What kind of Phone store does not have a phone. Then, when we were talking to someone who works there, he was telling us about the phone plan and what it would cost. The store was trying to charge us $***.** for the phone when you can buy it online for free. Verizon Wireless is the worst business you can possibly sign a contract with. So, after the service being bad already, he talked us into getting it ordered. He informed us the phone would be here in * short days. That was Not the case. Six days later we received the phone. Let me put it this way, do not get a plan with them.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Anonomous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonomous: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Anonomous: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Anonomous: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonomous taken from his Verizon Wireless customer service problem that occurred on November 23rd, 2017.