Verizon Wireless: Wow, Verizon is amazingly inefficient! It is no...
A Verizon Wireless customer review by GetHuman user ~verizonsucks from November 22nd, 2017
Background on ~verizonsucks's case
GetHuman: ~verizonsucks - can you tell our other Verizon Wireless customers when your case took place?
~verizonsucks: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~verizonsucks a list of common Verizon Wireless problems)
~verizonsucks: "Account access" was why I was trying to call.
~verizonsucks's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~verizonsucks: Wow, Verizon is amazingly inefficient! It is now *:** and I've been on the phone with them since **:** this morning. Original purpose of call: change my shared plan into two pre-paid plans. This took about an hour and forty-five minutes to accomplish (after the standard treatment of being bounced back and forth between sales departments and getting disconnected twice). Unfortunately, a Problem: after *finally* transferring the accounts and unsuccessfully trying to activate our phones, the sales rep acknowledged that the specially-ordered Verizon network extender would not cooperate with Verizon Prepaid accounts, (and of course we have no service whatsoever without it). Now, it's *:** and I'm still on hold (after having to retell the story to six different sales reps). That said, this phone number has been the most helpful of all the ones I've tried today. (Sales rep spoke clearly, listened, understood the problem, stayed focused on the goal without trying to sell me anything, contacte
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~verizonsucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~verizonsucks: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~verizonsucks: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~verizonsucks: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~verizonsucks taken from his Verizon Wireless customer service problem that occurred on November 20th, 2017.