Verizon Wireless: Your web site is not user friendly! It *****...
A Verizon Wireless customer review by GetHuman user ~Jim Patterson from November 22nd, 2017
Background on ~Jim Patterson's case
GetHuman: ~Jim Patterson - can you tell our other Verizon Wireless customers when your case took place?
~Jim Patterson: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Patterson a list of common Verizon Wireless problems)
~Jim Patterson: "Lost phone" was why I was trying to call.
~Jim Patterson's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Patterson: Your web site is not user friendly! It *****!!! There is no way to indicate a problem. I'am ** and pay good money and can't get help. Perhaps you don't want my business!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Jim Patterson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Patterson: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Jim Patterson: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Jim Patterson: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Patterson taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.