Verizon Wireless: Your wireless cell service plans all ****. Not...

A Verizon Wireless customer review by GetHuman user ~Kathy Doss from November 21st, 2017

Background on ~Kathy Doss's case

GetHuman: ~Kathy Doss - can you tell our other Verizon Wireless customers when your case took place?
~Kathy Doss: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
~Kathy Doss: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy Doss a list of common Verizon Wireless problems)
~Kathy Doss: "Fraud" was why I was trying to call.

~Kathy Doss's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy Doss: Your wireless cell service plans all ****. Not everyone uses cell phones all day long. Ours are for emergency only. I anticipate finding another provider for cell, internet and Fios service. After using Verizon since ****, I am not at all happy with your plans, your service and especially your automated service and lack of talking to a real person.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Kathy Doss: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy Doss: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Kathy Doss: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Kathy Doss: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy Doss taken from his Verizon Wireless customer service problem that occurred on November 12th, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews

~Kathy Doss's Verizon Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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