Verizon Wireless: Awful. Awful. Awful. This is the worst phone co...
A Verizon Wireless customer review by GetHuman user ~cnhaack from November 25th, 2017
Background on ~cnhaack's case
GetHuman: ~cnhaack - can you tell our other Verizon Wireless customers when your case took place?
~cnhaack: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~cnhaack a list of common Verizon Wireless problems)
~cnhaack: "Complaint" was why I was trying to call.
~cnhaack's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cnhaack: Awful. Awful. Awful. This is the worst phone company my boyfriend and I have ever had to deal with. All "supervisors" have attitudes and do not help in the least bit. Just re explain the situation like we don't already know what it is. Even went into a store multiple times to try and get help and of course, nothing. Verizon is stealing over *** dollars from us and it is completely unfair. Especially since it is so hard to even get someone to listen to you. I recommend anyone to stay away from this company and take your money else where. Coverage may be one thing but you need good customer service to have a great business. I'm beyond frustrated!!!! Letting all the people I know and my social media friends to stay away from Verizon!!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~cnhaack: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cnhaack: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~cnhaack: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~cnhaack: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cnhaack taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.