Verizon Wireless: my * g INTERNET DEVICE ONLY HAS * OR * BARS, NO...
A Verizon Wireless customer review by GetHuman user ~Melanie Puryear from November 23rd, 2017
Background on ~Melanie Puryear's case
GetHuman: ~Melanie Puryear - can you tell our other Verizon Wireless customers when your case took place?
~Melanie Puryear: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Melanie Puryear a list of common Verizon Wireless problems)
~Melanie Puryear: "Service problem" was why I was trying to call.
~Melanie Puryear's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melanie Puryear: my * g INTERNET DEVICE ONLY HAS * OR * BARS, NOTHING WILL DOWNLOAD. THIS IS NOT ACCEPTABLE. YOU DON'T CARE OR YOU WOULD HAVE ENOUGH PEOPLE TO ANSWER THE PHONE. WITHIN ** MINUTES. My time is valuable, your service is unacceptable.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Melanie Puryear: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melanie Puryear: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Melanie Puryear: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Melanie Puryear: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melanie Puryear taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.